Why I hate OneStart
by A. Helms, Grade 20
This morning I set aside about an hour to go on to OneStart in order to pay my outstanding balance on my bursar bill and register for my summer research hours. More than enough time you might think for such a minor task.
Unfortunately, I forgot to take into account the fact that OneStart is perhaps one of the worst portal sites of all time, offering me services that I don’t care about and don’t need (because I get them from more able and accessible providers), but unable to perform the simple and basic tasks that it actually needs to perform, such as paying bursar bills and registering for classes.
I have now spent almost and hour and a half watching in mounting frustration as pop-ups wouldn’t load, information wouldn’t be available, and as I was booted multiple times from a site that suddenly decided it didn’t like the log-in I used a few minutes before. I still have only managed to pay my bursar bill (get the money first, you bloodsuckers), but have not yet managed to register. I dread to think how long that will take.
I don’t really think there is a fix for something that is so inherently broken, other than to string up the people who decided that paying for this service was a good idea, and mock them until they cry. I at least hope that somebody got a nice little kickback for deciding to go with this program, and that they are now enjoying early retirement on some island in the French Riviera in exchange for my frustration, suffering and lost time.
With sincere disgust,
Prisoner of OneStart
Update edit: Their reply, my response. I usually don’t mess with IT people because they can’t help it if they’re servicing broken programs, but at least I’m doing so with humor.
> A. –
> We are currently having problems with OneStart’s Self-Service tab. Once fixed, it will be listed as
> so in the ITNotices page http://ithelp.indiana.edu/notice.cgi>.
And my reply:
Currently? Don’t you mean consistently?
Good luck on fixing OneStart. Job had a better chance at his labors.